Privacy Policy

Lyric Lane is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. We adhere to the General Data Protection Regulation (GDPR) and UK data protection laws.

1. Information We Collect

We may collect personal information about you in various ways, including:

  • Direct Interactions: When you contact us via email, phone, or in person; when you request a service, sign up for our newsletter, or make a purchase. This may include your name, address, email, phone number, and payment details.
  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage the services you request, including bespoke framing, restoration, and product sales.
  • To process your orders and manage your payments.
  • To communicate with you about your inquiries, orders, and our services.
  • To improve our website, products, and services based on your feedback and usage patterns.
  • To send you marketing communications where you have opted in to receive them, regarding new products, offers, or news from Lyric Lane.
  • To detect and prevent fraud and ensure the security of our services.
  • To comply with legal and regulatory obligations.

3. Sharing Your Information

We will not sell or rent your personal information to third parties. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and comply with data protection laws.

This may include:

  • Payment processors for secure transaction handling.
  • Delivery services for product shipment.
  • IT and system administration services.

We may also disclose your information when required to do so by law or in response to valid requests by public authorities.

4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Despite our security efforts, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights

Under GDPR and UK data protection laws, you have rights including:

  • The right to access your personal data.
  • The right to request correction of your personal data.
  • The right to request erasure of your personal data.
  • The right to object to processing of your personal data.
  • The right to request restriction of processing your personal data.
  • The right to request transfer of your personal data.
  • The right to withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us at [email protected]. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

6. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Lyric Lane
17 Regent Arcade, Cornmarket Street,
Oxford, Oxfordshire, OX1 3HB, UK
Phone: 01865 315487
Email: [email protected]

Last updated: 14th May 2024